Speaking Roses Wellington and Bespoke Roses is 100% customer focused, totally committed to “going the extra mile” to keep you extremely happy and to give you every reason to trust and return for all your “floral” occasions.

We have outlined what we think are important factors so we can continue to deliver quality flowers every time.

Our Guarantee To You- Refund Policy
You will receive our 100%, no questions asked, cash refund should these regretfully happen to your order.

  1. Your flowers arrive damaged in transit.
  2. They are not delivered on the day requested or and to the correct address. However this would not happen if we have been given incorrect delivery address and contact details.
  3. The incorrect order was sent….eg.Red roses were ordered and yellow were sent.
  4. Our flowers are not fresh on arrival.  Evidence of the above may be requested. Of course should you prefer your goods to be replaced.

Return and Replacement Policy
Should there be any reasons that you consider the above we will very willingly welcome goods to be returned, to be inspected, and considered for a full replacement. We would consider all reasonable situations for this to happen. Flowers must be returned within 2 days.

Bespoke Roses and Speaking Roses Wellington substitute Policy
While we will always endeavour to meet full requirements of your order this is not always possible with the seasons and our stock availability. This gives Bespoke Roses/Speaking Roses Welington every right to substitute flower types and colours when needed. We would substitute flower types BEFORE colour. The overall “style” of your order would always be very close to what’s pictured.

Exemptions to this:  1.  Rose colours may be changed if unavailable but we will endeavour to contact you.  2. White sympathy flowers would always be sent when ordered.

Delivery Procedures
Most of our orders are delivered by a courier or driver. They will be delivered to the adddress and person when possible.

Residential Addresses: If no-one is  home the order will be left at a safe place away from street view and weather. Should this not be possible a calling card will be left to rearrange another delivery time. A re -delivery may incur an extra charge.

Business Addresses: When delivered the courier will check to make sure the person is working on that day and at that address. The company has the right to accept the order on the persons behalf. Any need to redirect will probably incur an extra charge.

Legal Business Name
As per our trading name of Bespoke Roses Limited 

Our Business Origins
Is a New Zealand based business and all transactions will be billed in NZD$.

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Phone: 027 272 6927 Lower Hutt New Zealand

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